Here to help
Back to watching.
A few simple answers, so you can spend more time with what you love.
Start with your TV source.
Choose Add TV source in Telyvo. Enter the M3U playlist address or Xtream details supplied by your TV provider. Telyvo will organize the available channels, movies and series.
Telyvo is a player. Channels, films, series and TV provider subscriptions are not included.
Need a hand?
Email us with your device model, software version and a description of what happened.
telyvo@tvinnereimstudios.noPlease do not send passwords, payment details or playlist links containing sign-in information.
How do I use AirPlay?
Start a channel or video on your iPhone or iPad, open the playback controls and tap the AirPlay button. Choose your Apple TV or compatible AirPlay TV. Keep both devices on the same network. Availability depends on the TV, network and video source.
How do I use Chromecast or Google Cast?
Google Cast has its own Cast button in the iPhone and iPad player; Cast devices do not appear in the AirPlay list. Allow local network access, connect your phone or tablet to the same Wi-Fi as the receiver, tap Cast and select your device. You can then choose a channel or video and control playback from Telyvo.
The receiver plays directly from your TV provider. It must support the format and be able to access the stream. Some sources require sign-in methods or special request headers that a Cast receiver cannot use. If a source is incompatible, continue watching locally. Google Cast sending is available on iPhone and iPad.
Can I keep watching while using another app?
On supported iPhone and iPad models, use Picture in Picture in the player. When enabled in your device settings, leaving full-screen playback can continue the video in a floating window. Availability depends on the device, system settings and playback state.
How do I update the TV guide?
Open TV guide and choose Refresh TV Guide. Refresh all active sources or select an individual source. On iPhone you can also pull to refresh. Existing programme information remains available if an update fails. The guide depends on the programme data supplied by your provider.
Does one purchase work on all my Apple devices?
Yes. Lifetime access or an active annual subscription unlocks Telyvo on iPhone, iPad, Mac and Apple TV when you use the same Apple Account for App Store purchases. If access does not appear, open Plans and purchases and choose Restore Purchases.
Your sources and viewing history are managed separately on each device. You can use Telyvo’s device connection feature to transfer selected sources on your local network.
How does the free trial work?
The annual subscription offers a one-week free trial to eligible customers. The purchase screen and Apple confirmation show your local price, eligibility and renewal terms. After the trial, the annual price is charged unless you cancel at least 24 hours before the trial ends. The subscription renews annually until canceled.
Lifetime access is a separate one-time purchase. Buying it does not automatically cancel an existing annual subscription.
How do I cancel a subscription or request a refund?
Manage or cancel your annual subscription in your Apple Account’s subscription settings, or open Apple’s subscription management. Deleting the app does not cancel a subscription. Apple handles payments and refund requests; visit Report a Problem for purchase assistance.
A channel will not play. What can I try?
Check your internet connection and that your TV source is still active. Try another channel, then refresh the source. If only one stream fails, it may be unavailable or use a format the device does not support. Your provider can help with source availability, credentials and account limits.
For Cast problems, try local playback first. A stream that works on your phone is not necessarily compatible with Chromecast.
Can Telyvo play 4K?
Telyvo can play supported 4K streams on capable devices. Actual playback depends on the source, codec, device and connection. Resolution information is shown when it can be confirmed from the stream; a channel name alone is not proof of 4K quality.
How can I remove my data?
Remove a TV source in source management and clear viewing history in Settings. Telyvo does not require a Telyvo account. For information you sent us by email, contact telyvo@tvinnereimstudios.no. See our Privacy Policy for more information.